JTech Guard Privacy Policy

1. Who Is Responsible for Your Data?

For personal data processed through JTech Guard, the JTech Guard website, licence activation, purchases, and customer support, the data controller is:

Amzom Ltd
Trading through its JTech division
United Kingdom

Email: [email protected]
Website: jtechuk.com

Where a third-party service processes information on our behalf, it acts as a service provider or data processor subject to contractual and data-protection obligations.

2. Scope of This Privacy Policy

This policy applies to information processed through:

• The JTech Guard Windows application
• The JTech Guard product page
• Trial registration
• Licence purchase and activation
• Licence validation and transfer
• Product updates
• Error and crash reporting, when enabled
• Diagnostic reports submitted to JTech
• Customer-support requests
• JTech Guard emails
• Product analytics, where used
• Release, download, and installation services

This policy does not replace the general JTech Privacy Policy for unrelated JTech products or services.

3. Privacy-First Product Principles

JTech Guard is designed around the following principles:

Local processing by default

System-resource monitoring, process analysis, alerts, recovery actions, application rules, and incident history should be processed and stored locally on the user’s Windows PC by default.

Data minimisation

We aim to collect only the information required to:

• Provide the trial
• Validate a licence
• Deliver purchases
• Supply updates
• Diagnose errors
• Respond to support requests
• Protect the service against misuse

No advertising profile

JTech Guard does not use application activity or process history to create an advertising profile.

No sale of personal data

We do not sell personal data.

Explicit diagnostic consent

Detailed diagnostic information is not intended to be uploaded automatically. Users should be able to preview and approve diagnostic information before sending it to JTech support.

User control

Users should be able to review, export, retain, or delete local incident history through the application, subject to technical and legal limitations.

4. Information Processed Locally on Your PC

JTech Guard may process the following information locally to perform its core functions.

a. System-resource information

This may include:

• CPU utilisation
• Memory usage and pressure
• Disk utilisation
• Network activity
• System responsiveness
• Process responsiveness
• Application start and stop times
• Resource-pressure trends
• Warning and recovery states

b. Application and process information

This may include:

• Application or process name
• Process identifier
• Application publisher, where available
• Resource usage by process
• Application responsiveness
• Process priority
• Rules applied to an application
• Recovery actions selected by the user
• Whether a process was restricted, suspended, deprioritised, or ended

c. Incident reports

Local incident reports may include:

• Date and time of an incident
• Application involved
• Resource signals detected
• Warning level
• User-selected action
• Automated action, where configured
• Recovery result
• Relevant application rules
• General system state

d. Local settings

This may include:

• Monitoring preferences
• Alert thresholds
• Protected applications
• Application-specific rules
• Startup preferences
• Retention settings
• Privacy settings
• Update preferences
• Accessibility settings

This information is intended to remain on the user’s PC unless the user explicitly exports or submits it.

5. Information We May Collect

Depending on how you use JTech Guard, we may collect the following information.

a. Trial-registration information

To provide and protect the 7-day free trial, we may process:

• Trial start date
• Trial expiry date
• Product version
• Trial status
• Installation identifier
• Privacy-preserving device-binding value
• Activation result
• General request metadata
• IP address for security and abuse prevention
• Date and time of activation

We do not require payment-card information to begin the free trial.

Reinstalling JTech Guard may not create a new trial because the service may retain a limited record indicating that a trial has already been used on the device.

b. Licence information

When a paid licence is activated or validated, we may process:

• Licence identifier
• Hashed or protected licence-key value
• Product edition
• Major-version entitlement
• Licence status
• Activation date
• Last validation date
• Device-binding hash
• Activation count
• Deactivation or transfer status
• Refund or revocation status
• Product version

We do not intend to store raw licence keys in ordinary application or analytics logs.

c. Purchase information

When you purchase JTech Guard, we may receive:

• Name
• Email address
• Billing country
• Product purchased
• Price and currency
• Tax information
• Purchase date
• Payment status
• Stripe customer or payment reference
• Refund or dispute status

Payment-card information is processed by Stripe. JTech does not need to receive or store your complete card number, card-security code, or banking credentials.

d. Support information

When you contact JTech support, we may collect:

• Name
• Email address
• Licence or order reference
• Product version
• Windows version
• Description of the problem
• Screenshots you provide
• Messages and correspondence
• Diagnostic files you choose to send
• Steps already attempted
• Support outcome

Do not include passwords, payment-card details, confidential documents, private customer records, or unrelated personal information in a support request.

e. Website and download information

When you visit the JTech Guard website or download the application, we may process:

• IP address
• Browser type
• Operating-system category
• Device category
• Referring page
• Pages viewed
• Download button interactions
• Installer version requested
• Date and time
• Campaign parameters
• Consent preferences
• Security and error logs

Where practical, IP addresses and similar identifiers may be truncated, anonymised, or retained only for a limited period.

f. Update information

When JTech Guard checks for updates, we may process:

• Installed product version
• Product edition
• Windows architecture
• Update channel
• Update eligibility
• Update request time
• Update success or failure
• General error code

g. Optional diagnostics

If you choose to send a diagnostic report, it may contain:

• Product version
• Windows version
• Application configuration
• JTech Guard service status
• Resource-monitoring state
• Error codes
• Crash details
• Recent JTech Guard actions
• Relevant process names
• Selected incident-report information
• Installation and activation status

Diagnostic reports should provide a preview or description of the information being submitted where technically practical.

6. Information We Do Not Intend to Collect by Default

JTech Guard is not designed to collect the following as part of its normal resource-monitoring operation:

• Document contents
• Email contents
• Chat messages
• Passwords
• Keystrokes
• Clipboard contents
• Webcam recordings
• Microphone recordings
• Screenshots of the desktop
• Browser-history contents
• Personal files
• Complete network-packet contents
• Payment-card numbers
• Advertising identifiers
• Biometric information
• Precise physical location

JTech Guard may display application or process names locally because this is necessary to identify resource-heavy software.

A diagnostic report or screenshot submitted voluntarily by the user could contain additional information. Users should review such material before sending it.

7. How We Use Information

We may use personal data to:

• Register and administer the free trial
• Prevent repeated or abusive trial registrations
• Process and confirm purchases
• Generate and deliver licences
• Activate and validate licences
• Support reasonable offline licence use
• Manage licence transfers
• Process refunds and revocations
• Provide product updates
• Maintain product security and reliability
• Investigate crashes and technical failures
• Respond to customer-support requests
• Maintain release and download records
• Measure whether product and website journeys function correctly
• Prevent fraud, licence abuse, or attacks
• Meet accounting, tax, and legal obligations
• Improve JTech Guard using aggregated or appropriately minimised information

We do not use local application activity to target advertising.

8. Legal Bases for Processing

Depending on the activity, we rely on one or more lawful bases under UK data-protection law.

Contractual necessity

We may process information required to:

• Deliver a purchased licence
• Activate the product
• Validate entitlement
• Provide agreed support
• Process a refund
• Supply product updates

Legitimate interests

We may process limited information where necessary for legitimate interests such as:

• Protecting trial and licence systems against abuse
• Maintaining application security
• Diagnosing failures
• Preventing fraud
• Improving service reliability
• Maintaining basic product and website analytics

We consider whether these interests are proportionate and whether they could unfairly affect the user.

Consent

We may rely on consent for:

• Optional analytics or non-essential cookies
• Marketing communications
• Optional diagnostic uploads
• Optional crash-report submission
• Other processing where consent is legally required

You may withdraw consent at any time. Withdrawal does not affect processing that occurred lawfully before withdrawal.

Legal obligation

We may process or retain information where required for:

• Tax
• Accounting
• Fraud prevention
• Regulatory compliance
• Legal claims
• Law-enforcement requests supported by a valid legal basis

9. Payments and Stripe

JTech Guard purchases are processed through Stripe.

Stripe may process:

• Name
• Email address
• Billing details
• Payment-card information
• Billing country
• Tax information
• Fraud-prevention information
• Device and transaction information

Stripe processes payment information under its own privacy and security terms.

JTech may receive limited payment information such as:

• Payment confirmation
• Customer email
• Product purchased
• Amount and currency
• Tax status
• Payment reference
• Refund or dispute status

We do not use Stripe payment information to build advertising profiles.

10. Licence Activation and Device Binding

To enforce the applicable device limit and protect licences from unauthorised sharing, JTech Guard may create a privacy-preserving device-binding value.

This may be derived from limited device characteristics and transformed into a hashed or pseudonymous identifier.

The licence service may use this information to:

• Confirm whether a licence is already active
• Enforce the licensed device allowance
• Support offline entitlement
• Permit a replacement-PC transfer
• Detect unusual activation activity
• Prevent automated licence abuse

We aim not to collect unnecessary hardware serial numbers or broad hardware inventories.

A device-binding value is not intended to identify the user outside the JTech Guard licensing system.

11. Local Incident History

JTech Guard may store local incident reports on the user’s PC.

These reports may contain:

• Resource-pressure events
• Application names
• Alert levels
• Recovery actions
• Rule changes
• Recovery results
• Time and date information

Local incident history is intended to remain under the user’s control.

Depending on the released product features, users may be able to:

• Review incident history
• Export selected reports
• Delete individual reports
• Delete all local history
• Configure retention periods
• Disable selected reporting features

Deleting local incident history does not automatically delete licence, purchase, or support records held by JTech.

12. Optional Diagnostic Uploads

JTech Guard may allow users to create a diagnostic report for troubleshooting.

Before submitting diagnostics, the user should be shown what categories of information are included.

Where practical, the user should be able to:

• Preview the report
• Remove optional sections
• Save the report locally
• Redact paths or identifying information
• Confirm submission
• Cancel without uploading

Diagnostic reports are used only for purposes such as:

• Responding to the support request
• Reproducing an error
• Diagnosing application failure
• Improving reliability
• Investigating security incidents

We do not use submitted diagnostics for advertising.

13. Analytics and Cookies

The JTech Guard website may use limited analytics to understand:

• Product-page visits
• Demo interactions
• Download requests
• Trial conversions
• Checkout starts
• Completed purchases
• Support-page usage
• Release-note visits

Where required, non-essential analytics or marketing technologies will be enabled only after consent.

We do not intend to send the following information to general website analytics:

• Process names
• File paths
• Licence keys
• Device-binding hashes
• Incident reports
• Support diagnostics
• Local usernames
• Hardware serial numbers

14. Marketing Communications

We may send product news, updates, educational content, or promotional messages where:

• You have requested them
• You have consented
• Another lawful basis permits the communication

Marketing emails will include an unsubscribe option.

Licence, security, purchase, support, and important service communications are operational messages and may still be sent where necessary to provide the product.

15. Information Sharing

We may share limited information with trusted service providers that help us operate JTech Guard.

These may include:

Payment providers

For payment processing, fraud prevention, receipts, refunds, and tax handling.

Cloud and hosting providers

For licensing, trial registration, updates, downloads, databases, and support services.

Email providers

For activation instructions, receipts, support responses, and operational messages.

Security and monitoring providers

For error monitoring, system security, abuse prevention, and service reliability.

Professional advisers

Such as accountants, legal advisers, auditors, or insurers where reasonably required.

Public authorities

Where disclosure is required by law or supported by a valid legal request.

Service providers are given only the information reasonably required to perform their role and are subject to applicable confidentiality and data-protection requirements.

We do not sell or rent personal data.

16. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where personal data is transferred internationally, we will use an appropriate legal mechanism where required, which may include:

• UK adequacy regulations
• The UK International Data Transfer Agreement
• The UK Addendum to approved contractual clauses
• Other legally recognised safeguards

17. Data Retention

We retain information only for as long as reasonably necessary for the stated purpose, legal obligations, security, and dispute resolution.

Indicative retention periods may include:

Actual retention may be longer where necessary for:

• Fraud prevention
• Legal proceedings
• Regulatory obligations
• Security investigations
• Active support cases
• Licence ownership disputes

18. Data Security

We use proportionate technical and organisational measures intended to protect information.

These may include:

• Encryption in transit
• Restricted system access
• Server-side secret management
• Hashed or protected licence keys
• Privacy-preserving device binding
• Signed entitlements
• Rate-limited activation endpoints
• Verified payment webhooks
• Access logging
• Role-based access controls
• Secure software-release procedures
• Signed installers and updates
• Data minimisation
• Retention controls
• Security monitoring
• Backups where appropriate

No online system can guarantee absolute security. Users should keep Windows, JTech Guard, and other installed software updated and should protect access to their Windows account.

19. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent
• Complain about how your information is used
• Request information about applicable international-transfer safeguards

Some rights are subject to legal limitations and may not apply to every type of processing.

To exercise a right, contact:

[email protected]

We may request information necessary to verify your identity and locate the relevant records.

20. Complaints

Please contact us first so we can investigate and respond:

[email protected]

You also have the right to complain to the UK Information Commissioner’s Office if you believe your personal data has been handled unlawfully.

The ICO is the United Kingdom’s independent data-protection regulator.

21. Children’s Data

JTech Guard is designed as a Windows system utility and is not specifically directed at children.

We do not knowingly use JTech Guard to collect children’s personal information for advertising or profiling.

Where JTech Guard is installed on a shared or family computer, the account owner or responsible adult should configure the application appropriately and review any diagnostic information before submitting it.

22. Automated Decision-Making

JTech Guard may use automated rules or risk calculations to identify resource pressure and recommend or apply configured actions.

These decisions relate to application and system-resource behaviour, not decisions that determine a person’s legal rights, employment, credit, insurance, or access to essential services.

Users should remain able to review relevant alerts and configure automatic actions.

23. Third-Party Applications and Windows

JTech Guard monitors the resource behaviour of applications installed on the user’s Windows PC.

JTech Guard does not control the privacy practices of:

• Microsoft Windows
• Third-party applications
• Device manufacturers
• Network providers
• Cloud software used by those applications

Users should review the privacy policies and settings of Windows and any third-party applications they use.

24. Changes to This Policy

We may update this Privacy Policy when:

• JTech Guard features change
• Data-processing activities change
• Service providers change
• Legal requirements change
• Trial or licensing systems change
• New support or diagnostic functions are introduced

The revised policy will display a new Last Updated date.

Where a change materially affects how personal data is used, we may provide additional notice through:

• The JTech Guard application
• Email
• The JTech website
• Release notes

25. Contact Us

For privacy questions, data requests, or complaints relating to JTech Guard, contact:

JTech Guard Privacy
JTech — A Division of Amzom Ltd
Email: [email protected]
Website: jtechuk.com